Thursday, June 7, 2007

Great guitar shop in Trondheim

It's damn hard to find a music shop where you've got a good selection of guitars, amps and whatnot, a decent workshop, knowledgeable staff and good service. Whenever you find one of these, count your blessings and make sure to let the staff know. Having played since the early 90's and having been around geographically speaking, I've been fortunate enough to locate a few really good guitar shops.

In Bergen, I was really happy with Hagstrøm Musikk where I bought my Ibanez S, but I never got any work done on either of my guitars, so I know nothing of the workshop.

When we lived in NC, I was fortunate enouh to find a great guitar shop well within walking distance from our apartment (quite a feat in the South, I might add); the Music Go Round at Crossroads Plaza in Cary. The store owner/guitar tech is a fantastic guy, who gave me some really good advice and traded me some parts to my 'S for a cup of coffee. I've forgotten his name, but Dude; U da MAN. A couple of months before we returned to Norway, my main man Joe was kind enough to take me to Guitar Center Raleigh on Capitol Boulevard which totally made me feel like a kid in a candy store. Joe also turned me on to Line 6 gear, which now is the only brand of amps and effects as far as I'm concerned. Good service, great people and a selection to die for. Before settling on a superb, black-as-night BC Rich Neck-Through NJ Warlock, one particularly metal-looking staffer handed me a Dimebag Darrel signature Dean guitar which had actually been owned and played by Dime himself. On a side note, I see now how Dime got his squeal on, seeing as how I needed a noise gate to control the feedback off of that SOB even at the lowest volume settings. Seeing as how I enjoy playing without uncontrollable feedback, I never went for the Dean. Looking back, this was two months before Dime was shot and killed on stage in Columbus, OH. I wonder what the value of that guitar has increased to now.......

When we shipped our stuff back to Norway and Trondheim, the transport screwed up the neck on my Warlock up something fierce, and I contacted two guitar shops in Trondheim - RIFF and That Other One, who shall forever remain nameless. After some runarounds and exceptionally bad service from That Other One, I stumbled into RIFF and got my Warlock taken care of. Audun is the man when it comes to taking proper care of pointy guitars. Last year, when I was looking for a new axe, I had narrowed my list down to four guitar models; the Fender YJM signature strat, the Jackson King V, the Ibanez JS1200 or the Ibanez Jem, so I looked around to compare prices and whatnot. The useless punks at That Other One tried to convince me to buy other brands in the same price bracket without any concern for how I actually like my guitars to be (even after explaining that I had narrowed it down to four models), etc, and one of them even tried to sell me one of his own guitars. While I was trying out gear in the shop. At RIFF, it was a different atmosphere - they did not try to interfere with my selection, but retrieved info whenever I needed it.

That pretty much settled it for me - I went for the Jem, and have used RIFF Trondheim exclusively after that - both for purchases and for repair/set-up. If you're a guitar player living in Trondheim and you read this (yeah, right), RIFF is the way to go. Don't even consider That Other One.

9 comments:

Anders said...

Ah. Customer service. I don't know, but it seems to me that there is generally less of it these days. Which is weird, since customer service should be a big selling point for the ”brick and mortar” shops when so much is available for online shopping?

Just out of curiosity: Does "That Other One, who shall forever remain nameless" stock anything nice and shiny these days?

Never been to the Riff in Trondheim, but Riff in Oslo did have some good stuff, even for us who's into more sexy guitars (not into black and pointy stuff). Tried two nice parlor sized Larivees there. Didn’t have the money then, was long gone the next time I visited them.

Anonymous said...

No problem to find a good service for my Guitar. I have to precise that I play only at Guitar Hero

Wilhelm said...

Customer service is totally important. But I'm not so sure I'd just order a guitar off the net - each guitar has a unique feel and sound to it, so I definitely want to try it myself if at all possible. That said, if something is screwed up on your guitar, you still have to go to the shop and get it fixed, at which point you're at their mercy anyways.

RIFF Trondheim has exceptional service, as did the one at Crossroads Plaza, even though that's not so relevant for you, I guess?

Yes; That Other One does carry particularly reflective guitars these days. According to those in The Know, that dude from DumDum Boys (Kjartan Kristiansen) gets great service from That Other One. No doubt because a) he is a celebrity, b) he is a regular customer and c) he apparently looks for the diametrically opposite in a guitar than what I do (no access to higher frets, high action, bass-heavy pickups, no floating whammy bar, dull edges, etc). If you're into Zion guitars, for example, That Other One is probably going to give you decent service.

Also I'd like to remind you that only one of my guitars is black and menacing.

Wilhelm said...

Pigeon: Sure you couldn't play faster if you got the action adjusted?

Btw: Why do they call the game Guitar Hero considering the people who play it?

:-D

Anders said...

But I'm not so sure I'd just order a guitar off the net - each guitar has a unique feel and sound to it, so I definitely want to try it myself if at all possible.


Exactly why service should be a big selling point. And the guitars should be ready to try out with a decent set up and not too old strings.


Also I'd like to remind you that only one of my guitars is black and menacing.

Sorry, I meant we who are not into pointy, menacing or pastel, Daisy Rock-wannabee guitars...
Naw, just kidding. Your Ibanez S is a real beauty and that Jem isn't too bad in the looks department either.

Wilhelm said...

I'm very happy with my guitars. I've never seen an 'S with quite that hue to it before - they tend to be significantly darker.

As you saw this weekend, it still looks good and apparently you need new pickups with higher output ;-)

Anders said...

As you saw this weekend, it still looks good and apparently you need new pickups with higher output ;-)

...or a huge Marshall stack...
;-)

The S just have just the right amount of figure in the wood. Shouldn't be any darker, it would hide the nice grain.
Have you considered replacing the neck with something playable? ;-)

Anders said...

I have to precise that I play only at Guitar Hero

Do you play "When Doves Cry"?

Wilhelm said...

...dude; that was excellent...

:-D